How to Help Your Customers Who Are Using Non-Owned Social Channels [Podcast]
November 09, 2016 Dan Gingiss
Intuit, long known for its community help forums for TurboTax, noticed that its small business clients were seeking help in a new place.
“There was a lot of conversation happening on non-owned channels,” says Mark Obee, Group Manager of Social and Community Care for Intuit on the QuickBooks brand. “The accountants were out there having those conversations without us.”