1. How to Nail Customer Service on Twitter (Plus 8 Brands Who Have)

    How to Nail Customer Service on Twitter (Plus 8 Brands Who Have)

    July 05, 2017 Jessica Swanda

    Last year, I attended Hootsuite’s Connect conference, a virtual event focused on how to master social media for business. One of my favorite sessions was about social customer service on Twitter, facilitated by one of Twitter’s very own, Rob Hamilton. Since this conference, Rob has gone on to work for Amazon and, no doubt, uses the insights he shared at the conference there too.

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